Returns and Refund Policy

Last Updated: September 2026

At Books N Beyonds, we want every student, parent, and reader to be happy with what lands at their doorstep. Whether it’s a medical textbook, a school guide, or a pack of stationery, we’ve laid out our returns and refund process below so you know exactly where you stand if something isn’t right.

1. Our Return Window

You can request a return within 5 days of receiving your order. After that window closes, we won’t be able to accept the return, so it’s best to check your parcel as soon as it arrives.

2. What Can Be Returned

We accept returns for the following reasons:

  • You received the wrong book, edition, or item
  • The item arrived damaged, torn, or with missing pages
  • The product doesn’t match what was shown on the website
  • You received a defective stationery item, like a broken calculator or a leaking pen set

3. What Cannot Be Returned

To keep things fair for everyone, a few categories are not eligible for return:

  • Books that have been used, written in, highlighted, or have folded or damaged pages caused after delivery
  • Opened stationery packs, unless they arrived defective
  • Items marked as “final sale” or bought during clearance or discount campaigns
  • Any product returned without its original packaging, tags, or invoice
  • Digital products or downloadable study material, once accessed

4. How to Request a Return

Getting a return started is simple:

  1. Contact us through email, WhatsApp, or phone within 5 days of delivery
  2. Share your order number along with a photo or short video of the issue, this helps us verify things quickly
  3. Our team will review your request and confirm whether the item qualifies for a return
  4. Once approved, we’ll arrange a pickup or guide you on how to send the item back to us

Please keep the item in its original condition until we confirm the pickup, so the process doesn’t get delayed.

5. Refunds

Once we receive the returned item and check that it matches your claim, we’ll process your refund. Here’s how it works:

  • Refunds are issued to the original payment method, or through bank transfer for cash-on-delivery orders
  • It usually takes 5 to 10 business days for the refund to reflect, depending on your bank
  • If you’d rather not wait for a refund, we’re happy to offer a replacement or store credit instead, whichever suits you better
  • Delivery charges are non-refundable, unless the return happened because of our mistake, like sending the wrong item

6. Exchanges

If you’d prefer to swap the item for the correct one instead of a refund, just let us know when you reach out. We’ll check stock availability and arrange the exchange as quickly as we can. Any price difference, if applicable, will be adjusted before the new item is shipped.

7. Damaged or Wrong Items on Arrival

If your order shows up damaged or isn’t what you ordered, don’t worry, this one’s on us. Just send us a photo of the item and the packaging within 3 days, and we’ll sort out a free replacement or a full refund, including delivery charges. No back and forth needed.

8. Return Shipping Costs

  • If the return is because of our error (wrong item, damaged product, defective stationery), we cover the return shipping cost
  • If the return is because you changed your mind or ordered the wrong book by mistake, the return shipping cost will be your responsibility

9. Order Cancellations

You can cancel your order for free as long as it hasn’t been shipped yet. Once the courier has picked it up, it moves into our return process instead of a cancellation. To cancel, just message us as early as possible with your order number.

10. Need Help?

Our support team is here to make this as painless as possible. If anything about your order feels off, don’t sit on it, reach out and we’ll get it fixed.

Books N Beyonds

We aim to respond to every return or refund query within 24 to 48 hours.